Managed IT Services
TECHNOLOGY SOLUTIONS
Benefits of IT managed services
- Saving costs
- Freeing up staff to focus more on core competencies
- Gaining access to the most current technologies
- Improving security benefits
- Filling gaps involving lack of in-house expertise
- Freeing time and resources to handle advanced IT tasks in-house
Help Desk functions
We offer live support via telephone or through the Internet 24 hours a day, 7 days a week. We offer a Self Service portal so users can log their issues and track them. The portal offers the management with full reports on the compliance with the SLA.
Incident Management
We manage incidents using incident ticketing system and other management tools. We handle the incident troubleshooting to resolution including escalating the incidents to 3rd party service providers according to their Warranty Coverage and SLAs.